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      Policies

      POLICIES

      RETURN POLICY

      We currently have a NO REFUND POLICY. 

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      SHIPPING POLICY

      All ready to wear wigs are shipped out 24- 48 hours after purchase and will arrive between 3-5 business days. All Custom wigs have a 5 day processing time and will arrive within 3-5 business days.​

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      PRIVACY POLICY

      What information do we collect?
      We collect information from you place an order and subscribe to our newsletter.

      When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information.


      What do we use your information for?
      Any of the information we collect from you may be used in one of the following ways: to personalize your experience (your information helps us to better respond to your individual needs); to improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you); to improve customer service (your information helps us to more effectively respond to your customer service requests and support needs); to process transactions.

      Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

      The email address you provide for order processing will be used to send you information and updates pertaining to your order. We may send emails from time to time with promotional discounts. You will have the option to opt out of any email by unsubscribing from any future emails. You also are invited to email us at facedandlacedbytrella@gmail.com to request to be removed from any future emails from us.

      How do we protect your information?
      We implement a variety of security measures to maintain the safety of your personal information when you place an order

      Do we disclose any information to outside parties?
      We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.